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If gisgraphy is free, why is there premium services ?

Gisgraphy is free, and so does the services hosted on services.gisgraphy.com (see Terms And Conditions). Only premium services are not. It is normal that hosting services and custom installation are not free.

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I see that Gisgraphy premium services are in 'beta', what does it means ?

Premium services are currently in beta state, that just mean that we want to polish things before production but the services are fully operational. During beta state you got 20% off on ALL premium services

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I am interested to subscribe, what the next step ?

Simply click on the order button on the premium page. After you have register, we will discuss of your needs. then you will get a host and an API key to use.

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When will i be able to use services after i have paid ?

  • For installation : I give you details on when i can do the job.
  • For premium webservices : it depends on your needs. If you need a big number of requests/minute, i often install a new server (so it depends on the delay of my hosting provider). If it can be hosted on an already installed server, the delay will be shorter. In all case i let you know.
  • For dump : it depends on the availability of the importer server, I run dump one after the other.

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Can i pay after the service is ready ?

No. I always ask money first. I have always do this way. I am professional and conscientious, and anybody have asked its money back :)

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What happen if you got problems during installation and doesn't succeed ?

It has never happened. but i will give your money back. That's normal.

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Is it possible to have an invoice and a receipt ?

Of course. Simply ask it.

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How can i pay?

We accept Paypal or bank transfer with IBAN/BIC.

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The server you have install Gisgraphy has crashed, what can i do ?

Unfortunately, you have to pay for a new installation.

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I have bought a number of requests on a specific rate, what happened if I exceed this rate or the number of requests is over ?

If the rate is exceeded or your counter is over, you will get an 500 HTTP error. We don't bill more than what you have bought. Note that the requests rejected because of rate exceeding doesn't increase your current rate.

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How can i check the number of requests left ?

You have an access to a supervision interface which is updated in real time.

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If i got an error during the request, is the counter incremented ?

Before processing the request, we check the required parameters. Then we process the request. If there is no results or the process fails, the counter in incremented.

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Someone else use my API key, what can i do?

The API key should be keep secret. if there is problems, We can restrict the access to one or more IP range. Just contact us.

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I need unlimited access, is there solutions ?

We can give you unlimited access. Just contact us, we will estimate a price according your needs.

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How do you send me the dump ?

we send you to the server of your choice. SCP or FTP is privileged.... but not mail :)

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